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BOOTS Own Brand Expert Sensitive Wipes

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  1. #1
    ♥ TF Administrator Wobbles's Avatar
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    BOOTS Own Brand Expert Sensitive Wipes

    Before my 2nd came along I stocked up one wipes and nappies picking these wipes as they are fragrance free and for sensitive bums when coming to use them they showed mould!



    I have to admit BOOTS didn't just fob this off with a refund they had the wipes tested and kept in touch with me firstly with a short apology and a £15 gift card and sent packaging for me to return as many as I could so they could investigate. The second letter again was an apology and stated the following:
    "Their investigations found the wipes to contain contamination of Trichoderma mould which is a commonly occuring mould that is not seen to be harmful in nature" & an incident report had been filed whist they continued to look at this problem.

    I don't know if anyone else complained I think most people just throw things away I know sometimes there room for complain at my home and just don't bother or keep forgetting until I feel its too late.

    I will continue to shop at BOOTS but its safe to say certainly not to buy their wipes I will stick with PAMPERS.

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  2. #2
    TF Newbie
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    Sep 2008
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    that's discusting!! im pleased to hear they took it seriously and didnt fob you off

  3. #3
    TF Newbie
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    May 2009
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    I'm glad its been sorted, I won't ever use boots own brand now

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